Shipping Policy

Order Processing All orders are processed within 1-5 business days (excluding weekends and holidays) after payment confirmation. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you if there is a significant delay in your order.

Shipping Time Once your order has shipped, delivery typically takes 5-14 business days, depending on your location. Please note that shipping times are estimates and are not guaranteed, as they can be affected by factors outside our control, including carrier delays, weather, and customs processing for international orders.

Shipping Confirmation and Order Tracking You will receive a shipping confirmation once your order has shipped, containing your tracking information. The tracking information may take a few hours to become active.

Shipping Rates Shipping charges for your order will be calculated and displayed at checkout.

Damages Noviac is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Lost or Stolen Packages Noviac is not responsible for packages that are lost, stolen, or misdelivered after being marked as delivered by the carrier. If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local carrier office before reaching out to us for assistance.