Shipping Policy

4.1 Where We Ship
Noviac ships worldwide. At checkout, select your country/region to see the shipping options and estimated costs available for your location.

4.2 Processing Time
Orders are typically processed and dispatched within [1–3] business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. During sales or high-demand periods, processing may take slightly longer.

4.3 Shipping Times & Costs
Delivery typically takes 7–21 business days from dispatch, depending on your destination and local customs processing. Shipping costs are calculated at checkout based on your delivery address and order weight/value. Any free-shipping thresholds or promotions will be clearly displayed at checkout.

4.4 Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, customs fees, or local taxes charged by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

4.5 Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery's progress.

4.6 Delayed or Lost Shipments
Occasionally shipments are delayed due to customs processing, courier issues, or events outside our control. If your order hasn't arrived within the estimated window, contact us at sphoseyise@gmail.com and we'll investigate with the courier and keep you updated.

4.7 Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer, though we'll do our best to help resolve the issue with the courier.