Privacy Policy

2.1 Overview
Noviac respects your privacy. This Privacy Policy explains what personal information we collect when you visit or shop at noviac.store, how we use it, and the choices you have.

2.2 Information We Collect

  • Contact details: name, email address, phone number, shipping and billing address.
  • Order information: items purchased, order value, payment status (payment card details are handled directly by our payment processor and are not stored on our servers).
  • Device & usage data: IP address, browser type, pages viewed, and referring URLs, collected automatically via cookies and similar technologies.
  • Communications: any messages you send us via email or contact forms.

2.3 How We Use Your Information

  • To process and fulfil your orders, including shipping and customer support;
  • To communicate with you about your order, account, or enquiries;
  • To send marketing communications, where you have opted in (you can unsubscribe at any time);
  • To improve our website, products, and customer experience;
  • To detect and prevent fraud or misuse of our site;
  • To comply with legal obligations.

2.4 Cookies
Our site, hosted on Shopify, uses cookies and similar technologies to keep your cart contents, remember your preferences, and analyse site traffic. You can control cookies through your browser settings; disabling them may affect site functionality.

2.5 Sharing Your Information
We do not sell your personal information. We may share it with:

  • Service providers who help us run our store (e.g. Shopify, payment processors, shipping couriers, email marketing tools), bound by confidentiality obligations;
  • Law enforcement or regulators, where required by law; and
  • A successor entity, in the event of a business sale, merger, or restructuring.

2.6 Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting obligations.

2.7 Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing (for example, under South Africa's Protection of Personal Information Act (POPIA), the EU/UK GDPR, or similar laws). To exercise these rights, contact us using the details below.

2.8 International Transfers
As we ship worldwide and use international service providers (including Shopify's global infrastructure), your information may be processed in countries other than your own. We take reasonable steps to ensure it is handled securely and in line with this policy.

2.9 Children's Privacy
Our site is not directed at children under 18, and we do not knowingly collect personal information from children.

2.10 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

2.11 Contact
For privacy-related questions or requests, contact us at sphoseyise@gmail.com.