Returns & Refund Policy

3.1 Our Promise
We want you to love your order. If something isn't right, we offer a 30-day return window from the date your order is delivered.

3.2 Eligibility for Returns
To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it;
  • In its original packaging, with all accessories, manuals, and cables included; and
  • Returned within 30 days of the delivery date.

Proof of purchase (order number or confirmation email) is required for all returns.

3.3 Non-Returnable Items

  • Items marked as final sale or clearance at the time of purchase;
  • Gift cards;
  • Items that have been used, damaged after delivery, or are missing original packaging/parts.

3.4 How to Start a Return
Email sphoseyise@gmail.com with your order number and reason for return. We'll confirm your eligibility and provide return instructions, including the return address. Please do not send items back before receiving confirmation, as unauthorised returns may be delayed in processing.

3.5 Return Shipping Costs

  • If the return is due to a fault, defect, or our error (e.g. wrong item shipped), we will cover the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs, unless otherwise stated at checkout.

3.6 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days, though your bank or card provider may take longer to reflect the funds.

3.7 Exchanges
If you'd like a different colour, variant, or product instead of a refund, let us know when you request your return and we'll do our best to arrange an exchange, subject to stock availability.

3.8 Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us at sphoseyise@gmail.com within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, repair, or refund at no cost to you, in line with your statutory consumer rights.